Frequently Asked Questions
iPhone App
How do I get it?
Why can't I access the content even though I have a subscription?
If you have an active one-year subscription, but cannot access the content on the App - then something is wrong. We can fix this issue very quickly if you follow these instructions. Email us [ staff@leftwinglock.com ] a quick screen grab of your Apple receipt for the App. Here are three options for getting the screengrab/receipt: (1) App Store purchase history - computer; (2) App Store purchase history - mobile; (3) forward us a copy of the receipt that Apple emailed to you.
The App is prompting me for login credentials that I do not have.
If you have an active one-year subscription, but cannot access the content on the App - then something is wrong. We can fix this issue very quickly if you follow these instructions. Email us [ staff@leftwinglock.com ] a quick screen grab of your Apple receipt for the App. Here are three options for getting the screengrab/receipt: (1) App Store purchase history - computer; (2) App Store purchase history - mobile; (3) forward us a copy of the receipt that Apple emailed to you.
Draft Kit
How do I get it?
What happens after I order a draft kit?
Typically, within minutes of purchasing a draft kit, an automated email (from Left Wing Lock) is dispatched to the email account associated with your PayPal account. This automated email will contain a "claim code" for you to use to claim your draft kit. Once you've claimed your draft kit, you can enter your league's scoring details so that your kit can be customized by our team.
Help. I did not receive an email / claim code.
Claim codes are sent to the email address associated with your PayPal account. Please check your spam/bulk mail folders. If you do not have access to this particular email account or otherwise did not receive the email (check spam please), then please email us using the form below. Use your real name and real email address so that we can check our records and we'll get back to you shortly.
User Registration
Do I need to create a user account at the site?
No. User registration is not required. Most of our tools are available to non-registered users. If you wish to use a draft kit, use the site chat, or participate in any of our contests with cash prizes (such as the Playoff Bracket Challenge or the various Pick 'em contests), you will need to create a free user account.
Can I change my username?
Once you create your account, you will not be able to change your username on your own. You can email our team using the form below and ask for assistance with this process. Simply let us know your current username as well as the new username you'd like to use. We will process the request quickly.
Left Wing Lock Team
Location / Phone
Left Wing Lock, Inc.
PO Box 30131
Bethesda, MD 20824
+301 842 4370
*In almost all cases, customer support is best handled via email since it typically involves sending you a link and/or claim code.
PO Box 30131
Bethesda, MD 20824
+301 842 4370
*In almost all cases, customer support is best handled via email since it typically involves sending you a link and/or claim code.
Which is your favorite hockey team?
The individual staff members at LWL like the Philadelphia Flyers (great), Washington Capitals (acceptable), Calgary Flames (neutral), and the Pittsburgh Penguins (this guy is getting fired).
Does cursing, using terms like ASAP, or emailing multiple times get my email addressed more quickly?
No. We handle emails in the order they arrive. If emails contain abusive language, demands like ASAP, or are sent multiple times then they are moved to the bottom of the list.
Is it true that the LWL team is ridiculously good looking?
Yes.
